YANKEE HOME CARE PRIVACY POLICY & TEXT MESSAGING TERMS

The Agency may collect personal information voluntarily provided through the website, contact forms, phone calls, text messages, intake materials, referral communications, or other interactions.

This information may include:

• Name

• Phone number

• Email address

• Mailing address

• Information provided in connection with service inquiries

• Information submitted through contact, intake, or referral forms

• Information submitted in connection with employment inquiries or employment applications

The Agency may also collect limited technical information through the website, such as IP address, browser type, device type, and general website usage information.

The Agency may use personal information to:

• Respond to service inquiries

• Communicate with prospective Clients, Clients, Client Representatives, families, or referral sources

• Provide and coordinate home care services

• Send service-related communications, including scheduling and support information

• Send text messages when consent has been provided

• Improve the website, services, and customer experience

• Maintain business and operational records

• Comply with legal, regulatory, and contractual requirements

• Evaluate candidates for employment and manage the hiring process

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The Agency does not sell personal information. The Agency may share information only as needed for legitimate business or legal purposes, including:

• With trusted service providers that help operate the Agency’s website, communications systems, recruiting process, secure client and family portals, scheduling systems, payment processing, or other business functions

• With insurers or billing-related entities when appropriate

• With referral sources, providers, or others when authorized

• When required by law, court order, subpoena, or legal process

• To protect the rights, safety, or property of the Agency, its Clients, or others

Any sharing shall be limited to what is reasonably necessary for the applicable purpose.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Employment opportunities advertised through the Agency’s website may direct applicants to a secure third-party applicant tracking system used to receive and process employment applications. Information submitted through that system is collected and processed on the Agency’s behalf for recruiting and hiring purposes and is subject to the privacy practices of the applicable third-party provider.

Yankee Home Care may receive inquiry or referral information from third-party referral sources, directory listings, care-matching services, or other business partners when individuals choose to share their information with those services. The Agency may use that information to respond to service inquiries, provide information about services, and coordinate follow-up communications consistent with this Privacy Policy and applicable law.

If the Agency uses text messaging to communicate with individuals referred through third-party sources, such communications will be sent only when appropriate consent has been obtained or when otherwise permitted by law.

The Agency’s website may use cookies or similar technologies to improve website functionality, understand website traffic, and enhance user experience. Browser settings may be adjusted to refuse cookies, although some website features may not function properly.

The Agency uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. No system can guarantee absolute security, but the Agency takes privacy and security seriously.

An individual may contact the Agency to:

• Ask questions about this Privacy Policy

• Request updates to contact information

• Opt out of certain communications

• Stop text messages by replying STOP

If an individual provides a mobile phone number and consents to receive text messages from Yankee Home Care, the Agency may send text messages related to:

• Service inquiries

• Consultation scheduling

• Service coordination

• Caregiver schedule updates

• Client or family support communications

• Other service-related updates

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Message frequency may vary. Message and data rates may apply. An individual may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact the Agency at 978-677-6556 or susan.cornacchio@yankeehc.com.

Consent to receive text messages is not a condition of purchase or receipt of services.

The Agency’s website may contain links to third-party websites, secure client or family portals, employment application systems, or other online services operated by third parties. These services are provided for your convenience and may have their own privacy policies and terms of use. The Agency is not responsible for the privacy practices, content, or security of third-party websites or services. Individuals are encouraged to review the applicable privacy policies before providing personal information.

The Agency’s website and services are not directed to children under 13, and the Agency does not knowingly collect personal information from children through the website.

The Agency may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

If there are questions about this Privacy Policy or the Agency’s privacy practices, please contact:
 

Yankee Home Care
118 County Road
Ipswich, MA 01938

978-677-6556
susan.cornacchio@yankeehc.com